Logistics Policy

Shipping preparation time for US Sea Freight is within 12 days.
Shipping preparation time for US Air Freight is within 3 days.

 

Shipping Methods

We use reliable logistics partners for product transportation. The specific shipping methods will be determined based on the destination and order characteristics. Generally, we use courier services and postal services to ensure safe and timely delivery.

Delivery Time

The delivery time depends on the destination and the selected shipping method. For international orders, the delivery time may vary depending on the destination. Please note that in special circumstances (such as holiday seasons, customs inspections, etc.), there may be delays in delivery.

Shipment Tracking

For orders with tracking support, you will receive a tracking number. You can use this tracking number on our website or the website of our logistics partners to track the delivery status of your order.

Loss and Damage

If your order is lost or damaged during delivery, we will work with our logistics partners to resolve the issue. Please inspect the integrity of the goods upon receipt of the order and contact us within 30 days if you notice any problems.

Returns and Exchanges

For detailed information on our return and exchange policy, please refer to our Returns Policy page. Please note that certain products may not be eligible for returns or exchanges. Please check the product page for specific details.

Delays and Exceptional Circumstances

In certain situations, such as natural disasters, unforeseen events, or other force majeure factors, there may be delays or exceptional circumstances in the delivery process. We will communicate with you promptly and make every effort to resolve any issues.

If you have any questions or need further information regarding our logistics policy, please feel free to contact our customer support team. We are dedicated to assisting you and addressing any concerns you may have.