Refund policy

1. Return Window

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be in the same condition as when you received it.

2. Eligibility Criteria

To ensure a successful return process, please comply with the following:

• The product must be in its original packaging (including all protective coatings, wooden crates, or specialized boxes).
• All accessories, manuals, and certificates of inspection must be included.
• The product must show no signs of installation or use. Any items with tool marks, scratches, or coolant residue will not be accepted.
• A receipt or proof of purchase is required.

3. Non-Returnable Items

• Customized Products: Any fixtures or components modified to specific customer specifications.
• Used Equipment: Products that have been mounted, used in production, or damaged after delivery.

4. Shipping Costs

• Damaged or Incorrect Items: If the return is due to a manufacturing defect or an error on our part, {{ shop.name }} will cover all return shipping costs.
• Standard Returns: For "change of mind" or "ordered by mistake," the customer is responsible for return shipping costs. Due to the weight of precision fixtures, we recommend using a trackable shipping service with insurance.

5. Inspection & Refunds

Once we receive your item, our technical team will inspect it to ensure it meets the return criteria.

• We will notify you of the status of your refund after the inspection.
• If approved, a refund will be initiated to your original payment method.
• Please allow 5-10 business days for the credit to appear on your statement, depending on your bank's policies.

6. Restocking Fee

Please note that for non-defective returns, a 15% restocking fee may be applied. This covers the cost of technical re-calibration, inspection, and professional repackaging of precision equipment.